Shipping Policy

PrivateBox AI – Shipping Policy

Now shipping to U.S.A, Canada and Internationally as allowed by U.S. AI chip export restrictions.

1. Order Processing & Build Cycle

All PrivateBox hardware is purchased, configured, and tested after your order is paid. This ensures every appliance is delivered with the latest hardware warranty and fully operational.

Processing & build time: 5–10 business days (includes inbound hardware arrival, configuration, and full system testing)

Orders are processed Monday–Friday, excluding holidays.


2. Shipping Methods & Transit Times

Once your unit completes testing, it ships via trusted carriers such as UPS or FedEx.

Transit time: 3–5 business days (U.S. domestic)

All shipments include:

  • Full insurance

  • Adult Signature Required

  • Tracking information

Tracking may take up to 24 hours to activate after dispatch.


3. Total Delivery Window

From the moment your order is paid to final delivery:

Estimated delivery: 10–15 business days

This window accounts for:

  • Hardware procurement

  • Configuration and validation

  • Carrier transit time

  • Buffer for supply‑chain or carrier delays


4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight and dimensions

  • Selected shipping speed

Enterprise customers may request custom shipping arrangements.


5. Lost, Delayed, or Stolen Packages

Once a package is handed to the carrier, responsibility for delivery transfers to the carrier.

If your package is:

  • Lost

  • Marked as delivered but not received

  • Delayed beyond reasonable time

Please contact the carrier first using your tracking number. We will assist when possible.


6. Damaged Shipments

If your unit arrives damaged:

  1. Photograph the box and unit immediately

  2. Keep all packaging materials

  3. Contact us within 7 days of delivery at support@privateboxai.com

Damage claims submitted after 7 days may not be eligible.


7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for:

  • Failed deliveries due to incorrect addresses

  • Additional fees for re‑delivery or address correction

If an order is returned to us due to incorrect information, reshipping fees will apply.


8. International Shipping

International shipments may be subject to:

  • Customs inspections

  • Import duties

  • VAT or GST

  • Local regulations

These fees are not included in the purchase price and are the customer’s responsibility.


9. Contact

For shipping questions or assistance: support@privateboxai.com